Bitget P2P Launches the Customer Service Join Chat Function

2026-07-21 04:00

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In order to deliver users a better P2P service experience, Bitget P2P has launched the "customer service join chat" function for all markets.

When there is a P2P transaction dispute, a customer service agent can now join the chat of the P2P trade page to improve the processing efficiency of appeals.

If the complainant wishes to submit an appeal for the order, they can click the Submit Appeal button 10 minutes after they have clicked the Paid button.

Bitget P2P Launches the Customer Service Join Chat Function

The complainant must fill in the reasons for the appeal and upload their proof of payment.

After the appeal is submitted, both parties will receive a notification when a customer service agent joins the chat.

4. Both parties must cooperate with customer service by communicating, providing proof of payment, and negotiating with each other.

The complainant can also upload videos in the chat window to provide proof. Once the order is completed, the appeal will be terminated.

*This announcement is time-sensitive. Please note the date of publication. The platform assumes no responsibility for any direct or indirect losses arising from changing circumstances or outdated content.

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